Terms of Use

Other than as specifically provided in any separate formal purchase agreement between you and Green Pets, these terms and conditions (this “Agreement”) apply to all of your online purchases from the website at www.greenpets.co (the “Site”) and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s) that are subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and Green Pets.

 

ACCEPTANCE

By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon Green Pets until accepted by Green Pets. We reserve the right to refuse service to anyone i.e. Green Pets has the right to cancel any sale transaction before dispatch (a refund will be initiated once order is cancelled in the system). Green Pets will indicate its acceptance of an order by acknowledging your order by replying to this email or by shipping the ordered items to you.

 

PRICING

Because prices, product descriptions, and availability can change quickly, Green Pets does not warrant the accuracy or completeness of the information provided on the Site. For more on our pricing policies, please refer to our Site Terms of Use.

MRP is the manufacturer's suggested retail price. We may commonly sell products at prices lower than MRP and, for any given product, no sales may have occurred at MRP.

MRP is a benchmark to compare our discounts from MRP to pricing offered by other retailers. Whether other retailers sell at MRP will vary by product, geographic location, type of store, and over time.

Although we periodically update the MRP in our direct mail offerings and on our website as we receive them, in some cases manufacturers may change their  MRP without notice to us.

Please contact the manufacturer of a specific product for the most up-to-date MRP information.

MRP quoted for house or private label brands are developed internally in consideration of comparable name-brand products. We may commonly sell such products at prices lower than MRP and for any given product, no sales may have occurred at MRP.

Although our limited-time events are intended to be limited-time events, our low prices offered during these events may continue in effect after the event.

Values associated with items labeled "free with purchase" are based upon MRP.

 

PAYMENT TERMS—ORDERS

Internet orders may be paid for using the following methods: VISA, MasterCard, NEFT, and Direct Cash Deposit.  If you cannot place an order online, just call us at 0629088712 to place your order, or email  greenpetsservice@outlook.com All non-credit-card orders are subject to a 10-business-day hold. Cash can be directly deposited into our bank account.

 

LIMITED QUANTITIES

Some products, including those identified as Hot Buys, Closeouts, Limited Quantity items, and Free Gifts may be limited to stock on hand and are offered on a first come, first served basis.

 

SHIPPING CHARGES—TAXES AND TITLE

Separate charges for shipping and handling will be shown on your order form. Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped within 2 working days! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.

All items purchased from Green Pets are made under a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

 

LIMITED WARRANTY

All new products are sold with the manufacturer's limited warranty. The warranty period and service vary by manufacturer and product. You may purchase additional warranty coverage if you pay for our Premium Warranty Plans.

 

15-DAY 100% SATISFACTION GUARANTEE

If you are not completely satisfied with any product, return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 15 days from the shipping date. That's the best guarantee in the Thailand Pet industry.

Green Pets only accepts returns made within the first 15 days from shipment.

 

Terms & Conditions for return process:

greenpetsth.myshopify.com only accepts returns made within the first ten (15) days after delivery.

Green Pets won’t accept the returned item without the return form.

All return items must include original packaging along the owner’s manual, and warranty card and should not show any wear or abuse with the product.

It is mandatory to include the invoice copy along with the returning package/ item. In case you do not have the invoice copy contact Green Pets Customer Support for invoice-related query. 

 

OUT OF STOCK ITEMS

We usually stock 75% of what we sell. From time to time, stock shortages may occur. If an item is out of stock, we will notify you by email with an approximation of when the item is expected to arrive. If this time is over 15 working days, we will automatically issue a complete refund and place your order on hold. The refund is processed within 7 working days. For orders with multiple products we will, at your request, ship what is currently in stock and ship the back ordered item when it arrives at no additional cost.

 

LIMITATION OF LIABILITY

GREEN PETS does not accept liability beyond the remedies set forth herein, including any liability for products not being available for use for lost or corrupted data or software, or the provision of services and support. 

GREEN PETS will not be liable for lost profits, loss of business, or other consequential, special, indirect, or statutory damages, even if advised of the possibility of such damages.

You agree that for any liability related to the purchase of products or services bundled with the products, whether for breach of contract, warranty, negligence, strict liability in tort or otherwise, GREEN PETS shall not be liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products or services under this agreement giving rise to such liability.

 

HEADINGS

The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.